Return & Refund Policy

Return Policy: Returns are only accepted in cases of incorrect product delivery or unreasonably delayed orders. Damages during transit are covered under our returns policy. However, damages due to improper usage, customer neglect, or application are not covered.

Refund Process: For valid return cases, we will process either a refund or a replacement, based on your preference and product availability. Partial refund deductions may also be applied, considering expenses incurred for your order.

Conditions for Return:

The returned product must be unused, unopened, and in its original packaging.

The product must be accompanied by the original invoice or proof of purchase.

Any shipping costs associated with returning the product will be the responsibility of the customer.

Customer Support: Our dedicated Customer Support team is available to assist you with any questions, concerns, or issues related to our refund and return policy or your order.

Approved Refunds: Refund payments will be made via NEFT/IMPS/GPAY/PAYTM transfer to the source account. Customers who have made Cash on Delivery purchases need to share their bank details for processing.

Refund Charges: Refunds may be subject to charges of up to 3% due to processing fees imposed by banks/gateways. Kindly note that we receive payments after these deductions and can only refund the amount received on our end.

Reshipping: Returns that don't meet criteria or are due to non-availability at the delivery address may be reshipped upon customer request. In such cases, actual re-shipping charges will be borne by the customer.

Contact Us: For resolution of damaged or defective online orders within 24 hours or same business day, please provide the following details:

Customer Name/Email

Order Number and date of delivery

Clear Pictures/Video of the delivered package

Email: shvcosmetics@gmail.com

SHV WhatsApp Support: +91 9669660191

Whatsapp preferred for quicker response and convenience.

Thank you for choosing SHV COSMETICS where quality, transparency, and your satisfaction are our priorities.

Here at SHV COSMETICS, we pride ourselves on customer service and satisfaction. If you want to return any items in your delivered order, you need to get in touch with the SHV COSMETICS team within 24 hours of delivery. Return will be accepted only if it meets the return eligibility criteria of that product or category the product belongs to.

If the delivered product expired before the delivery, you can notify the SHV COSMETICS Team which will either replace the product or provide refund after collecting the expired product.

If your return is accepted, refunds will be initiated immediately. Delivery charges are not refundable.